Frequently Asked Questions

Shipping

We ship items via FedEx complete with confirmation tracking and insurance. 
Items that are in stock ship with 1 - 5 business days. 
Pre-order: Item will be shipped 2 - 4 weeks after the order is placed.
Bespoke items: Each project has its own lead time. We will be in close contact on the progress of your creation and the shipping. 

For progress updates on your order please send inquiry via our contact page.
We will do our best to reply within 24 hours of receiving your message.

Lost packages:

Unfortunately, as a small business, we are unable to refund customers or replace goods for lost packages that are confirmed as delivered. Please ensure that your delivery address is correct and secure.

Return Policy

We accept returns of eligible* products within 14 day of of the delivery confirmation date. Returns can be submitted for exchange, store credit or refund. To qualify, return items must be in the original new condition. Merchandise that has been worn, used, or altered in any way will not be accepted for exchange or refund.

Items must be send back in original box, packaged according to instructions (this is to prevent damage of piece in transit).

Customer is responsible for the cost of return shipping.

If you choose to exchange, we will cover the cost of shipping the new item to you.

*Jewelry that is bespoke, engraved or final sale is not eligible for returns or exchanges.
If there is a manufacturing mistake, we offer repair services. 
Please see the repair policy below. 

To inquire about a return or exchange, please fill out our contact form. We will reply within 24 hours with an Return Authorization number and instructions for mailing your item(s).

Repair Policy: 

Our pieces are made to last, and to be repaired if they are damaged. 
If there is a manufacturing problem within one year of you wearing the piece we will repair for free.
After that there will be a repair fee, depending on the scope of the adjustment or repair.
To start on a repair. Please fill our contact form. We will reply within 24 hours with instructions.